Payment & Shipping
We accept: Paypal, Visa, MasterCard, American Express, Discover, JCB, PayPal, Free People Gift Cards and Store Merchandise Credit Cards. We also take local payment methods in Vietnam and Singapore and Cash on Delivery within Ho Chi Minh city. For local payment, please contact us for more details on how to reserve and order your items.
Orders are processed as soon as they are paid. Please ensure everything is correct when you pay.
*EMS shipping offer for all orders! Tracking & insurance included.
All purchases to the same address are combined into one box upon payment.
Weight and size limits vary by country, so some exceptions to this process may apply.
Items will be sent to the address you specify in PayPal when you make your payment.
If the address chosen is different from your usual one, please leave a memo in PayPal informing us of this fact.
* Requests to change the shipping address after a parcel has been sent will incur a return postage fee.
CUSTOMS & TAXES
When shipping products abroad, it is the recipient’s responsibility to pay import taxes and/or customs fees.
We cannot change the value of the products on the customs declaration form.
Also, purchased products cannot be separated into different boxes in order to lower or evade taxes.
As for items that were returned to us after a failed delivery, if it is clear that the customer has no intention to
receive the item, we reserve the right to refuse to reship the item.
RETURN & EXCHANGE POLICY
Due to the exclusivity and delicate nature of our products, in principle, we do not accept returns and only accept in-store exchange of the items of the same price or above. So if you are in Ho Chi Minh city, you may bring the items with the original tag attached to our store for exchange within 3 days of receiving it.
If you are not satisfied with your purchase, feel free to get in touch with us if something arises.
When Will I Be Charged?
When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by you card's issuing bank.