Payment & Shipping

PAYMENT METHOD

We accept: Paypal, Visa, MasterCard, American Express, Discover, JCB, PayPal, Free People Gift Cards and Store Merchandise Credit Cards. We also take local payment methods in Vietnam and Singapore and Cash on Delivery within Ho Chi Minh city. For local payment, please contact us for more details on how to reserve and order your items.

Orders are processed as soon as they are paid. Please ensure everything is correct when you pay.

SHIPPING METHOD

*EMS​ shipping​ offer for​ all​ orders!​ Tracking​ &​ insurance included.​

 

 

COMBINED SHIPPING

All purchases to the same address are combined into one box upon payment.

Weight and size limits vary by country, so some exceptions to this process may apply.

 

SHIPPING ADDRESS

Items will be sent to the address you specify in PayPal when you make your payment.

If the address chosen is different from your usual one, please leave a memo in PayPal informing us of this fact.

* Requests to change the shipping address after a parcel has been sent will incur a return postage fee.

CUSTOMS & TAXES

When​ shipping​ products​ abroad,​ it​ is​ the​ recipient’s​ responsibility​ to​ pay​ import​ taxes​ and/or​ customs​ fees.

We​ cannot​ change​ the​ value​ of​ the​ products​ on​ the​ customs​ declaration​ form.​ 

Also, purchased​ products​ cannot​ be​ separated​ into​ different​ boxes​ in​ order​ to​ lower​ or​ evade​ taxes.

 

As​ for​ items​ that​ were​ returned​ to​ us​ after​ a​ failed​ delivery,​ if​ it​ is​ clear​ that​ the​ customer​ has​ no​ intention​ to​

receive the​ item,​ we​ reserve​ the​ right​ to​ refuse​ to​ reship​ the​ item.

 

RETURN & EXCHANGE POLICY

Due to the exclusivity and delicate nature of our products, in principle, we do not accept returns and only accept in-store exchange of the items of the same price or above. So if you are in Ho Chi Minh city, you may bring the items with the original tag attached to our store for exchange within 3 days of receiving it.

 

If you are not satisfied with your purchase, feel free to get in touch with us if something arises.

 

When Will I Be Charged?

 

When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by you card's issuing bank.